Safeguarding and community moderation

At Kalda we take our community safety very seriously. We want to be transparent with how we are keeping Kalda a safe space.

Community moderation

Community moderators

Each of our community moderators are DBS checked and are trained Mental Health First Aiders. We have a high ratio of community moderators to Kalda users to ensure that the community is actively monitored for posts that breach our community guidelines.

Community guidelines

No hateful language. We will not tolerate any racist, sexist, homophobic, transphobic or other hate-speech or prejudiced or offensive language or behaviour within this group.

Confidentiality. Keep what is shared and discussed within the group confidential, don’t share it outside of the group. Keep the identities of members of the group private.

Safety. Kalda is not a crisis service. If you feel unable to keep yourself safe please use the ‘Urgent Support’ button in the app to access crisis services. If you feel someone else might be at risk of suicide, inform one of our friendly Kalda moderators by flagging the post rather than providing support to them yourself.

Crisis support

Kalda is not a crisis service and we cannot provide round-the-clock support, however, we do offer signposting within the platform.

Text message support

If you’re in a mental health crisis you can speak to someone via text. Text ‘Shout’ to 85258. Shout are free and available 24/7. Visit the Shout website →

Phone support

Phone the Samaritans on 116 123. Whatever you’re going through, a Samaritan will face it with you. They are free and available 24/7. Visit the Samaritans website →

LGBTQIA+ support line

Switchboard is the national LGBTQIA+ support line for anyone, anywhere in the UK, at any point in their journey. Phone 0800 0119 100, use their online chat, or email hello@switchboard.lgbt. Open 10am–10pm, every day of the year. Visit the Switchboard website →

NHS support

Phone NHS 111 if you need medical attention, including if you are at risk of suicide. You will be able to answer questions about your main symptom and get NHS medical help near you. For emergencies phone 999. Visit the NHS website →