Support

Need a hand? You're in the right place.

Quick answers for the most common questions about your Kalda subscription, account, data, and the app. If you can't find what you need, email hello@kalda.co and we'll get back to you within two business days.

Subscriptions & billing

Cancel, refund, or change your subscription.

Kalda subscriptions are managed by the store you bought from. To cancel, follow the steps for your platform below.

Android phone or tablet

Google Play (Android)

  1. Open the Google Play Store app
  2. Tap your profile icon (top right)
  3. Tap Payments & subscriptions, then Subscriptions
  4. Tap Kalda
  5. Tap Cancel subscription
Request a refund via Google →
£99 lifetime pass

Bought direct from kalda.co

  1. Lifetime pass purchases are non-subscription, so there's nothing to cancel
  2. Within 14 days of purchase, you can request a full refund
  3. Email hello@kalda.co with your order details
  4. We process refunds within 5 business days via the original payment method
Email us to request a refund →
Your account & data

Delete your account, or request a copy of your data.

Inside the Kalda app

Delete your account

You can delete your account at any time from inside the app. This permanently removes your account record and prevents future sign-in.

  1. Open the Kalda app
  2. Tap the menu icon
  3. Tap Delete account
  4. Submit the confirmation form
After you delete your account

What happens to your data

We remove your personal account record within 30 days. In some circumstances we anonymise data (so it can no longer be associated with you) and retain it for research or service-quality purposes, in line with our Privacy Policy.

Read our full data retention policy →Request a copy of your data →
Common questions

Quick fixes for the things people ask us most.

If your question isn't here, email us and we'll help.

I can't log in or I've forgotten my password
On the sign-in screen, tap 'Forgot password?' to receive a reset link by email. If the email doesn't arrive within a few minutes, check your spam folder. If you're still stuck, email hello@kalda.co with the email address you registered with and we'll help you back in.
A video isn't playing
First, check your internet connection. If you're on Wi-Fi, try switching to mobile data (or the other way around) to rule out a network issue. If the problem persists, force-quit the Kalda app and reopen it. Still not working? Email hello@kalda.co with the name of the course and the device you're using.
There's no sound on the videos
Check that your device isn't on silent mode (on iPhone, look at the physical mute switch on the side). Check the in-video volume controls and your device's main volume buttons. If you're using Bluetooth headphones or speakers, confirm the audio is routed to the output you expect.
I'm not receiving notifications
Check that notifications are enabled for Kalda in your device settings: Settings → Notifications → Kalda → Allow Notifications (iOS), or Settings → Apps → Kalda → Notifications (Android). You can also adjust notification preferences inside the Kalda app from the menu.
Can I redo a course I've already completed?
Yes. Courses are yours for the lifetime of your access. You can revisit any course as many times as you like. Your previous notes and reflections are saved separately, so re-doing the course exercises creates fresh entries without overwriting your earlier work.
Still need help?

Email us. We read every message.

Our team responds within two business days. For anything not covered above, write to us at hello@kalda.co with as much detail as you can about your issue and the device you're using.

Email hello@kalda.co